Faster, Smarter, Safer: Master Labeling Complexity in Consumer Goods with Confidence

When it comes to the consumer goods market, speed, compliance, and brand consistency are more critical and more challenging than ever. Rapid product launches, evolving regulations, and globalized operations demand more than just manual coordination or outdated systems. 

Our latest white paper explores why labeling and artwork management has become a strategic business imperative and how leading companies are turning to next-generation platforms to gain a competitive edge.

We also look at how Kallik’s cloud-native Veraciti platform enables organizations to create a validated single source of truth for labeling content, automate complex workflows, and integrate AI-powered proofreading to minimize errors and accelerate approvals. Get a closer look at how Veraciti delivers real-world results, like up to 70% faster cycle times, by centralizing content, streamlining collaboration, and enabling instant mass updates across thousands of SKUs. If you're ready to future-proof your labeling strategy and reduce risk while boosting agility, the insights in this white paper are a must-read.

Click below to download the full white paper and discover the solution to your labeling complexity. 
 

View the white paper

In an effort to promote transparency and consumer empowerment, the Federal Communications Commission (FCC) has introduced new broadband labeling regulations. These rules, effective in 2024, require internet service providers (ISPs) to display comprehensive and easy-to-understand labels at the point of sale, similar to nutrition labels on food products. This initiative aims to provide consumers with clear information on broadband services, allowing them to make informed decisions and compare different offerings more effectively.

Summary of the Regulations

The new FCC regulations mandate that ISPs include detailed information on broadband labels, covering aspects such as:

- Pricing: Base monthly costs, fees, and introductory rates.
- Speeds: Typical upload and download speeds.
- Data Allowances: Information on data caps and any overage charges.
- Service Terms: Changes in service terms after introductory periods.
- Network Management: Links to information about network management practices and privacy policies.

These labels must be prominently displayed both online and in physical stores. The regulations apply to both wired and wireless broadband services. Large ISPs (with over 100,000 customers) were required to comply by April 10, 2024, while smaller ISPs have until October 10, 2024. Additionally, from October 2024, the labels must be machine-readable to facilitate data aggregation by third parties, potentially aiding in the development of comparison tools for consumers.

Implications for Manufacturers

These regulations have significant implications for manufacturers involved in label printing, packaging artwork, and label design. The requirements necessitate updates to product labeling, ensuring compliance with the new standards. Manufacturers must integrate these changes into their label templates, artwork designs, and packaging labels, ensuring all information is accurate and accessible.

Compliance Plan

Plan of Action for Manufacturers:

1. Assess Current Labels: Review existing labels and identify changes needed to meet FCC requirements.
2. Update Label Templates: Modify label templates to include all necessary information as per the new regulations.
3. Implement Changes: Use advanced label management systems and artwork management software to implement the required changes.
4. Test for Compliance: Ensure that the updated labels comply with FCC standards and are machine-readable.
5. Deploy and Monitor: Roll out the new labels across all points of sale and continuously monitor for compliance and accuracy.

How Kallik Can Help

Kallik’s Veraciti software offers a robust solution for manufacturers needing to comply with these new regulations. Veraciti can make changes to 10,000 labels in as little as 14 days, a process that typically takes six months with other software. This efficiency is achieved through our innovative automation tools and AI-backed technology, making us the only labeling and artwork software provider to offer such advanced capabilities.

Benefits of Using Kallik’s Veraciti:

- Automated Updates: Quickly update and print labels to meet regulatory requirements.
- AI-Backed Efficiency: Leverage AI to streamline label design and approval processes.
- Comprehensive Management: Manage all aspects of artwork design, label creation, and packaging artwork with our integrated label management software.
- Sustainable Labels: Support for eco-friendly labels and sustainable labeling practices.
- Real-Time Compliance: Ensure real-time compliance with ongoing regulatory changes using our advanced label manager and artwork management software.

By choosing Kallik, manufacturers can not only achieve compliance swiftly but also enhance their overall labeling processes, ensuring accuracy, efficiency, and sustainability. Our software for making labels and artwork approval software are designed to simplify complex labeling requirements, making us the go-to solution for all your labeling needs.

Speak to one of our labeling and artwork experts to learn more about how Veraciti™ can help your business thrive in a rapidly changing regulatory environment. Get in touch today at enquiries@kallik.com or call +44 (0) 1827 318100.

With digital labeling and artwork management taking the world by storm, the concept of connected packaging is reshaping how consumers create products and how industries manage and deliver their goods. But what exactly is connected packaging, and how is it making such a positive impact?

So What is Connected Packaging?

Connected packaging refers to the integration of digital technology into product packaging, allowing consumers to interact with the packaging using their smartphones or other devices. Technologies like QR codes and NFC (Near Field Communication) tags enable this interaction, providing access to a wealth of information and services with a simple tap or scan.

Which Industries Are Benefiting the Most?

While connected packaging is making waves across various sectors, some industries are experiencing particularly transformative benefits:

- Pharmaceuticals and Medical Devices: Ensuring medication authenticity and offering dosage instructions.
- Fashion and Retail: Enhancing shopping experiences with virtual try-ons and style tips.
- Consumer Electronics: Offering installation guides and troubleshooting support.
- Food and Beverage: Providing detailed nutritional information and freshness tracking.

The days of cramming information onto your packaging are over!

By scanning a QR code or tapping an NFC tag, consumers can instantly access detailed product descriptions in any language they need, meaning there are no longer language barriers when it comes to marketing products and no need to modify labels and artwork for each country. Whether it’s a medical device needing instructions for use or a food or beverage item needing an ingredients list, a QR code can provide five or fifty language variations without affecting the label or artwork. Not to mention the opportunities for traceability so that consumers can understand where their products have come from and how they were made - vital in this day and age with people valuing transparency more than ever.

This brings us on to the topic of sustainability and understanding where and how packaging was made and what materials were used. Sustainability and environmental consciousness are increasingly important to consumers and manufacturers alike. Connected packaging is playing a vital role in promoting proper recycling practices by providing consumers with detailed, easy-to-access information. Here’s how connected packaging is making a difference:

Clear Recycling Instructions:

Material Identification: Connected packaging can help consumers identify the different materials used in the product and its packaging. For example, a product might have components made of plastic, glass, or metal, each requiring different recycling methods.

Step-by-Step Guides: Scanning a QR code or tapping an NFC tag can lead to step-by-step guides on how to recycle each component. This might include instructions on how to separate parts, clean them if necessary, and where to dispose of them.

Localized Recycling Information:

Custom Recycling Guidelines: Different regions have different recycling rules and facilities. Connected packaging can provide localized recycling information based on the consumer's location, ensuring that the instructions are relevant and accurate.

Recycling Centers and Drop-off Points: Consumers can be directed to nearby recycling centers or drop-off points, making it easier for them to recycle correctly.

Educational Content:

Environmental Impact Education: Brands can use connected packaging to educate consumers about the environmental impact of recycling and the benefits of proper disposal. This can include data on how much energy is saved by recycling, how recycling reduces landfill waste, and how it conserves natural resources.

Interactive Content: Interactive elements such as videos, animations, or quizzes can make learning about recycling more engaging and memorable for consumers.

Encouraging Responsible Disposal:

Incentives and Rewards: Some brands use connected packaging to offer incentives for recycling, such as discounts on future purchases, loyalty points, or donations to environmental causes. By rewarding responsible behavior, brands can motivate consumers to recycle more consistently.

Social Sharing: Consumers can be encouraged to share their recycling efforts on social media, using hashtags or participating in brand-led campaigns. This not only promotes recycling but also builds a community of environmentally conscious consumers.

Tracking and Reporting:

Recycling Data Collection: Brands can collect data on how often consumers access recycling information and how they engage with it. This data can help companies understand the effectiveness of their recycling initiatives and make improvements.

Transparency Reports: By providing transparency reports through connected packaging, brands can show consumers the real impact of their recycling efforts, such as the amount of material recycled or the reduction in carbon footprint.

Example Scenario

A consumer buys a bottle of water with a QR code on the label. By scanning the code with their smartphone, they access detailed instructions on how to recycle the bottle. The instructions include steps to rinse the bottle, remove the cap, and place the bottle and cap in different recycling bins.

The consumer is directed to a nearby recycling center and given the option to join a rewards program that offers discounts for every bottle recycled. The brand provides educational content on the importance of recycling plastic and how it helps reduce environmental pollution. The consumer can track their recycling efforts and see the positive impact they are making through the brand's transparency report.

Get Ahead of the Connected Packaging Revolution

The connected packaging revolution is transforming industries by making product information more accessible, improving supply chain transparency, and promoting sustainable practices. By integrating digital technology into packaging, brands can create richer, more engaging experiences for consumers while addressing critical issues like authenticity, transparency, and environmental impact. As this technology continues to evolve, we can expect even more innovative applications that will further enhance the way we interact with products and brands.

Kallik’s cloud-based, end-to-end innovative labeling and artwork platform, Veraciti™, is well equipped to help customers implement connected packaging, ensuring seamless integration of digital technologies and enhancing overall brand engagement and compliance. Our software can be used to generate and print QR codes with ease, enabling organizations to get ahead and take advantage of the connected packaging revolution.

Want to Know More?

Why not speak to one of our labeling and artwork experts to learn more about how Veraciti™ can help your business to transform its product packaging process with the very best labeling and artwork management? Get in touch today at enquiries@kallik.com or call +44 (0) 1827 318100.

When it comes to mergers and acquisitions, enterprise organizations face a myriad of challenges when integrating new products into their portfolios. From streamlining product integration to ensuring regulatory compliance and managing complex audit processes, the task can seem daunting. However, with the right tools and strategies in place, organizations can navigate mergers with ease, ensuring a seamless transition and unlocking new opportunities for growth. Enter Veraciti, a trusted partner in label management solutions, dedicated to simplifying the complexities of mergers and acquisitions for enterprise organizations. That’s where our end-to-end enterprise labeling and artwork software, Veraciti, can help.

Streamlining Product Integration:

One of the biggest challenges in mergers and acquisitions is integrating new products into existing portfolios seamlessly. Veraciti offers a comprehensive suite of tools and features designed to streamline this process. From automated artwork generation to centralized label management, Veraciti enables organizations to bring 100 new products on board with ease, minimizing disruptions and maximizing efficiency.

Rapid Name Changes:

Veraciti makes it quick and easy to change company names, brand names and company ownership of brands,thanks to our Automated Artwork Generation (AAG) tool and label templates. Gone are the days of hiring a team to spend months manually changing labels and artwork if your company undergoes a re-brand or merger, instead you can execute name changes in as little as 10 seconds with Veraciti. AAG ensures accuracy by maintaining one single, company and/or brand name, approved address and logo, automatically updating hundreds of labels in minutes.

Streamlined Logo Management:

Veraciti simplifies logo management by vectorizing logos, regardless of their size variations. With only one copy of each asset, resizing logos becomes effortless without compromising quality. This centralized approach also makes logo management easier and more efficient.

Automated Inspection:

Veraciti significantly reduces the need for manual inspection by utilizing automation to increase accuracy. Unlike other platforms where each label must be opened individually for inspection, Veraciti allows for sample checks, saving time and resources while maintaining precision.

With Veraciti, companies can navigate all of the usual complexities that come with mergers and acquisitions with ease, ensuring swift and accurate updates across all products and labels.

Ensuring Regulatory Compliance:

With regulatory requirements becoming increasingly stringent, ensuring compliance across a diverse range of products is paramount. Veraciti's robust compliance management capabilities help organizations navigate regulatory complexities with confidence. By providing real-time insights into labeling requirements and facilitating bulk changes seamlessly, Veraciti ensures that organizations remain compliant with industry standards throughout the merger process.

Scalability Made Easy:

One of the key benefits of partnering with Veraciti is scalability. As organizations undergo mergers and acquisitions, the need for scalable solutions becomes more pronounced. Veraciti's cloud-based deployment ensures that organizations can scale their label management capabilities effortlessly, accommodating new products and expanding operations with ease.

Case Study: Aspen's Success Story:

A 20-year-old major surgical device manufacturer comprised of 18 acquisitions, recently turned to Veraciti to standardize label printing across all factories. During Veraciti's implementation, Aspen brought on two more companies, seamlessly integrating them into the original project with no time overrun. Thanks to Veraciti's cloud deployment, the enterprise was able to add new companies with ease, demonstrating the scalability and efficiency of Veraciti's solutions.

So there you have it - navigating mergers and acquisitions doesn't have to be a daunting task. With Veraciti's comprehensive suite of label management solutions, organizations can streamline product integration, ensure regulatory compliance, manage audit and approval processes, and scale their operations with ease. By partnering with Veraciti, enterprise organizations can navigate mergers with confidence, unlocking new opportunities for growth and success.

Want to know more about how Kallik can help you? Download our free guide on labeling and artwork trends in 2024 to get started on transforming your cosmetic labeling and artwork management. Speak to one of our labeling and artwork experts for more information by emailing enquiries@kallik.com, calling +44 1827 318100 or filling in the form here.

In today's fast-paced business landscape, the ability to adapt and evolve is not just a competitive advantage; it's a necessity. With consumer preferences shifting, regulatory requirements evolving, and market dynamics changing rapidly, organizations must be agile in responding to these challenges. Nowhere is this need for speed more evident than in the realm of label management, where updating thousands of product labels swiftly can make all the difference between staying ahead or falling behind.

Everyone’s favorite hot topic: Artificial intelligence

The traditional approach to label management, with its manual processes and cumbersome workflows, is no longer sufficient in meeting the demands of the modern business environment. Thankfully, the emergence of AI and automation has ushered in a new era of efficiency and productivity. Veraciti, a leading provider of label management solutions, has been at the forefront of this transformation, featuring automation and investing in AI to aid and streamline label and artwork management processes.

Kallik’s Assisted Tool of Migration (AToM), the first of its kind in the labeling and artwork industry, leverages the power of AI to streamline the entire label and data migration process, from a variety of content sources, reducing manual effort and potential for errors. It works by extracting content labels or artworks in any format and generating intelligent templates with regulatory and brand logic included as standard. Further to this, AToM is also incredibly intelligent when it comes to identifying aspects of your content that may lead to errors and issues further down the line.

Let’s talk automation: Automated Artwork Generation

Another of Veraciti's flagship offerings is its Automated Artwork Generation (AAG) function. AAG dynamically assembles the chosen pre-approved content. By using intelligent pre-approved templates to automatically generate the artwork or label, the need for human input is removed, reducing the risk of errors as well as rapidly decreasing project completion times. Labels or artworks are created within seconds rather than days or weeks. This revolutionary technology not only accelerates the label design process but also ensures consistency and accuracy across all product labels - which is a huge improvement compared to traditional methods.

Speed without compromising on compliance with the ‘Where Used’ function

But speed alone is not enough; organizations must also ensure compliance and consistency in their label management processes. The ‘Where Used’ function is a key feature in helping to maintain compliance while also increasing speed-to-market. It has the ability to identify specific components and recognize every artwork or label where they have been used previously. With ever-changing regulations, this makes the process of making bulk changes to icons, images and phrases seamless, both facilitating and accelerating the process of achieving regulatory compliance. Whether it's updating warnings to meet FDA labeling requirements or incorporating new branding elements, the 'Where Used' function ensures that every change is implemented efficiently and accurately.

Change 10,000 product labels in just 14 days rather than six months

In a world where every second counts, efficiency is paramount. One Kallik customer using Veraciti updated 10,000 product labels in 14 days gain a significant competitive advantage, allowing them to respond swiftly to market demands and stay ahead of the curve. With Veraciti's AI-powered solutions and innovative features like AAG and 'Where Used,' organizations can unlock new levels of efficiency and productivity, enabling them to thrive in today's fast-paced business environment.

Want to know more about how Kallik can help you? Whether you’re in the food and beverage, pharmaceutical, medical device, chemical, or even the cosmetic industry, our experts are ready to help you transform your labeling and artwork management with the help of our innovative software, leading the way in the labeling and artwork software space. Get in touch today to see what we can do for you at enquiries@kallik.com or call +44 (0) 1827 318100.

As Brexit unfolded, the packaging and labelling industry experienced a seismic shift in regulations. Manufacturers and distributors scrambled to adapt to new requirements governing product packaging, labelling, and artwork. In this blog, we explore the ways Brexit has impacted the industry so far and look at how businesses are still adapting today. We also look at how you can prepare your business for future regulation changes to ensure you’re staying compliant and ahead of the curve.

Brexit's Impact on Packaging and labelling:

Brexit brought about significant changes in regulations governing product packaging and labelling in the UK. With the UK's departure from the EU, businesses faced a slew of challenges and uncertainty, including navigating customs checks, tariffs, and country-of-origin labelling requirements.

Even now, there is uncertainty surrounding the UKCA and the latest Windsor Framework Regulations which will see the introduction of a ‘UK Only’ label for pharmaceuticals but not medical devices that contain pharmaceutical products like an inhaler. Moreover, the need to comply with UK-specific regulations alongside existing EU standards added complexity to an already intricate regulatory landscape.

Changes in Regulation: With the UK leaving the EU, there have been changes in regulations governing product packaging and labelling. UK-specific regulations now apply, and businesses must ensure compliance with both UK and EU regulations if they are trading in both markets.

Customs and Tariffs: Brexit has introduced customs checks and tariffs for goods moving between the UK and the EU. This has implications for product packaging as businesses may need to include additional information for customs purposes.

Country of Origin labelling: Products manufactured in the UK now require clear labelling to indicate their country of origin. This is important for both domestic and international trade, as it impacts tariffs and trade agreements.

Product Standards and Certification: UK businesses exporting to the EU must comply with EU product standards and certification requirements. This may necessitate changes to packaging and labelling to ensure that products meet EU regulations.

Changes in Import/Export Documentation: Brexit has introduced new documentation requirements for importing and exporting goods between the UK and the EU. This includes changes to paperwork such as customs declarations, which may need to be reflected on product packaging.

Health and Safety Regulations: The UK has the authority to set its own health and safety regulations post-Brexit. This may result in changes to labelling requirements to ensure compliance with UK-specific regulations.

Language Requirements: Products sold in the UK may no longer be required to have labelling in multiple languages as mandated by EU regulations. However, businesses exporting to the EU will still need to comply with EU language requirements.

Packaging Waste Regulations: The UK has its own packaging waste regulations separate from those of the EU. Businesses may need to adjust packaging designs to comply with UK-specific waste management regulations.

Product Marking: The UK has introduced a new UKCA (UK Conformity Assessed) marking to replace the CE marking for certain products sold in Great Britain. This change may require updates to product packaging and labelling to reflect the new marking.

Data Protection and Privacy: Changes in data protection laws post-Brexit may require adjustments to packaging and labelling to ensure compliance with UK data protection regulations, especially regarding the handling of personal data.

These changes are only some of the key areas where Brexit has impacted the labelling, and artwork of products sold and manufactured in the UK and there are still new regulations emerging even now in 2024. For example, the new Windsor Framework Regulations on the requirement to mark products as ‘UK Only’ will commence in January 2025. As a result, it is crucial for businesses operating in the UK market to stay informed about evolving regulations and to be prepared for further changes. If there is one thing that Brexit and its aftereffects has taught us, it’s to be prepared with a system that can handle mass changes with ease.

Adapting to Regulatory Changes with Veraciti™:

Now let’s talk about how to prepare your business for any future regulatory changes that may be on the horizon and could cost your organization a lot of time and money.

Bob Tilling, Kallik’s VP of Global Sales, explains how Veraciti™ can take the stress out of mass labelling and artwork changes. “Amidst the chaos, Veraciti™ has proven to be a reliable partner for businesses seeking to navigate the evolving regulatory environment post-Brexit. Leveraging its cutting-edge technology and expertise, Veraciti™ offers a comprehensive solution to ensure compliance and mitigate risks associated with regulatory changes.”

“Through features like 'Where Used' and Automated Artwork Generation, Veraciti™ empowers companies to make mass changes efficiently while ensuring compliance and accuracy. Additionally, Veraciti™'s label templates and Cascade feature significantly reduce errors and streamline the approval process, ultimately enhancing speed-to-market and reducing costs. With real-time updates, seamless integration supported by AI and 24/7 support from our experts on the Kallik Service Desk, you can navigate regulation changes with complete confidence thanks to Veraciti™.” Bob explains.

Brexit has undoubtedly reshaped the regulatory landscape for the packaging and labelling industry in the UK. However, with the right partner by their side, businesses can navigate these changes with confidence and ease. Veraciti™'s adaptable solutions empower businesses to stay compliant, meet deadlines, and thrive in a post-Brexit world.

Are you struggling to navigate the complexities of post-Brexit regulations? Download our FREE guide on navigating the new Windsor Framework regulations to stay ahead of the curve. Speak to one of our labelling and artwork experts to learn more about how Veraciti™ can help your business thrive in a rapidly changing regulatory environment. Get in touch today at enquiries@kallik.com or call +44 (0) 1827 318100.
 

In the world of Consumer Packaged Goods (CPG) and Fast-Moving Consumer Goods (FMCG), effective brand management is crucial for staying ahead of the competition. With brands expanding globally, the challenges of maintaining consistency, compliance, and quality across various markets have become increasingly complex. Fortunately, cloud-based collaboration platforms are revolutionizing the way CPG and FMCG companies manage their brands worldwide.

Here at Kallik, our label and artwork management software, Veraciti, has been on the cloud for 20 years. So when it comes to the cloud, we’ve got the experience and the expertise. Let’s look at some of the challenges involved in global brand management and how cloud-based software can help.
 

Global Brand Management: A Complex Challenge

Managing a global brand involves coordinating efforts across multiple teams, both internal and external to the organization, and often located in different regions or even continents. From packaging design to regulatory compliance, every aspect must align with the brand's identity while meeting local regulations and consumer preferences. Traditionally, this process relied heavily on email exchanges, file sharing, and manual tracking, leading to compliance issues, inefficiencies, version control problems, and delays.
 

Enter Cloud-Based Collaboration Platforms

Cloud-based collaboration platforms offer a centralized hub where teams can work together seamlessly, regardless of their physical location. These platforms provide a wide range of features specifically designed to streamline global brand management:

1. Annotation and Markup Tools: Cloud-based platforms offer annotation and markup tools that allow users to provide feedback directly on packaging designs or branding materials. This real-time collaboration eliminates the need for lengthy email chains and ensures that all stakeholders are on the same page. Where appropriate everyone can see everyone else’s comments which can dramatically help to reduce approval times. 
 

2. Real-Time Updates: With cloud-based collaboration, updates to documents or designs are instantly visible to all team members. This real-time synchronization ensures that everyone is working with the latest version, reducing the risk of errors or inconsistencies.
 

3. Audit Trails and Change Tracking: Cloud platforms maintain detailed audit trails that track every change made to a document or design. Team members can easily see who made the change, when it was made, and why it was made. This transparency not only improves accountability but also facilitates compliance with regulatory requirements.
 

4. Instant Access to the Latest Version of Assets and Content: By storing assets and content in the cloud, teams can access them from anywhere, at any time. This ensures that suppliers, translation agencies, label makers, carton manufacturers, anyone who is involved in the supply chain, has full visibility of the latest version and only the latest version. Whether it's a packaging design template or regulatory documentation, this ensures that teams can respond quickly to market demands or regulatory changes.
 

Benefits For All Departments

For marketing teams, cloud-based collaboration streamlines the process of creating and updating packaging designs, ensuring consistency across products. Real-time collaboration tools facilitate brainstorming sessions and creative reviews, leading to faster decision-making and more innovative ideas.
 

Equally, quality assurance and regulatory compliance teams benefit from the ability to track changes and maintain version control, ensuring that packaging materials meet quality standards and regulatory requirements. Audit trails provide a clear record of all changes, making it easier to identify and address any issues that arise.
 

How Kallik Can Help

Cloud-based collaboration platforms, such as Veraciti by Kallik, offer a comprehensive solution to simplify global brand management. Veraciti offers users a wide range of collaborative tools, but some of the tools that really streamline the production and management of labels and artwork are:

Content Collation: Veraciti facilitates cross-departmental collaboration during content collation for label creation, ensuring alignment with all relevant teams, ultimately expediting artwork creation, approval processes, and enabling future changes to be made quickly and accurately. 

Asset and Phrase Manager: Veraciti's Asset and Phrase Managers centralize label and artwork components like icons, phrases, and translations, allowing users to organize, pre-approve, and reuse assets with complete version control and audit trails, ensuring compliance with regulatory requirements, and supporting multilingual content management and updates.

Comparison Tool: The comparison tool can be used to identify the differences between two different versions of labels or artwork, allowing approvers to focus on reviewing the changes and avoiding time wasted reviewing the entire artwork or label. If someone removes a symbol by mistake for example, then it's extremely easy to spot.

Annotation Tool: The Annotation Tool in Veraciti enables users to mark up artwork, record questions and comments in a side log, measure artwork dimensions, utilize various checking and measuring tools, link elements, add notes, and employ a color-coded system for real-time identification of contributors.

Approval Process: Veraciti facilitates approval processes by enabling annotating and commenting on artwork or labels, fostering transparent communication and collaboration among users, and supporting both single-stage and multi-stage approval workflows.
 

Conclusion

In today's globalized marketplace, effective brand management requires seamless collaboration across teams and regions. Cloud-based collaboration platforms offer a solution to the challenges of managing CPG and FMCG brands on a global scale. 

By providing annotation and markup tools, real-time updates, audit trails, and instant access to assets, these platforms empower teams across the world to work together more efficiently, ensuring brand consistency, compliance, and quality across all products. Embracing cloud-based collaboration is not just a technological upgrade—it's a strategic imperative for CPG and FMCG companies looking to thrive in a competitive landscape.

To learn more about how Veraciti can streamline your global brand management processes and enhance collaboration across your teams, speak to one of our labeling and artwork experts today at enquiries@kallik.com. 

With operations spanning across different time zones and locations, global businesses require assistance that transcends geographical boundaries and operates around the clock. This is where cloud-based software really shines. With a remote 24/7 service desk that can instantly be accessed anywhere across the world at any time, keeping your business running like clockwork has never been easier thanks to the cloud.
 

Let's look at the pros of the globally accessible, around-the-clock support available through cloud software and how it can transform the way businesses operate.
 

Benefits of Using Cloud-Based Software service desk:

Standardized support: Cloud-based support systems ensure a standardized service by ensuring that all users worldwide are consistently operating on the same version of the system. This uniformity simplifies the support process, as there's only one common product and method of operation to address. With cloud software, updates are automatically applied to all users, eliminating the challenges of assisting customers on different versions. This standardization streamlines support efforts, making it easier to provide efficient assistance to users across the globe.

Resolving Critical Issues Off-Hours: Emergencies don't adhere to traditional office hours. Around-the-clock support ensures that businesses can address critical issues promptly, even during weekends or holidays, minimizing downtime and potential losses.

Supporting International Clients: With a global clientele, businesses need support services that align with their diverse operational hours. Accessible support enables seamless communication and assistance for clients worldwide, fostering strong relationships and trust. There’s no need for various service desk teams dotted around the world, with one harmonious team based in the same location offering support to clients thousands of miles away. No matter where you’re based or where your provider is based, you get the same fantastic service.

 

Veraciti's 24/7 Global Support:

At Kallik, we understand the importance of providing uninterrupted support to our clients. Our global service desk is available 24/7 through various channels, including phone, website, email, and live chat. We've streamlined the process of seeking assistance through an easy-to-navigate form, allowing you to convey the impact on your production, thereby prioritizing critical issues efficiently. Whether you're in London or Los Angeles, Sydney or Singapore, our dedicated professionals are available around the clock to assist you. With our global reach, you can access support whenever you need it, regardless of time zone differences.
 

Multiple Channels for Convenience

We understand that every customer has their preferred mode of communication. That's why we offer multiple channels to reach our service desk, including phone, website, email, and live chat. Whether you're on the go or in the office, getting in touch with us is effortless and convenient.
 

Streamlined Ticketing Process

Our streamlined ticketing process ensures that your issue is addressed promptly and efficiently. With an easy-to-navigate form, you can provide us with all the necessary details upfront, including the impact on your production. This helps us prioritize your ticket appropriately and expedite the resolution process.
 

Transparent Communication

Once you've created a ticket, our system ensures transparent communication and efficient resolution. You'll receive an email acknowledging the creation of the ticket along with a unique ticket number. With our easy-to-use Kallik Service Desk portal, you can track the progress of your ticket, ensuring visibility and accountability.
 

Proactive Engagement

Our service desk team doesn't wait for you to reach out—we're proactive in our approach to resolving issues. We'll provide regular updates via email, informing you of any actions taken on your ticket. If further information is required, we'll reach out promptly, ensuring a swift resolution to your issue.
 

Empowering Self-Service

Through the Kallik portal, you have the power to manage your support cases with ease. You can filter your cases, add comments, and track the status of your tickets—all from one centralized platform. Our goal is to empower you with the tools and resources you need to resolve issues independently whenever possible.
 

Worried About Not Having a Local Service Desk?

Some organizations may have concerns about receiving support from a team located remotely. However, our global service desk team is equipped with the expertise and tools necessary to provide exceptional assistance, regardless of geographical proximity. With prompt responses, personalized attention, and a commitment to customer satisfaction, our service desk team ensures that distance is never a barrier to quality service. 
 

The Stats Speak for Themselves:

In February 2024 alone, the Kallik Service Desk team achieved fantastic SLA (service level agreement) compliance rates. With 100% response and resolution rate for severity 1 incidents, closely followed by 100% for response and 95.65% for resolution for severity 2 incidents.. What’s more, the team’s average response time ranged from just 11.5 to 14 minutes depending on the severity of the incident. Internal quality checks on the team’s ticket management resulted in an average compliance score of 93%.

Despite serving Veraciti users scattered across the globe, he geographical distance between our Service Desk and our customers posed no issue, as our team efficiently resolved incidents and provided top-tier support with ease.
 

Benefits of 24/7 Support:

Having service desk that offers 24/7 support brings many benefits, including:

• Increased operational efficiency
• Minimized downtime and disruptions
• Enhanced customer satisfaction and loyalty
• Improved productivity and business continuity

In conclusion, choosing a cloud-based platform like Veraciti that offers 24/7 global service desk support means unparalleled accessibility, convenience, and efficiency. With multiple channels for communication, a streamlined ticketing process, transparent communication, proactive engagement, and empowering self-service options, we're committed to delivering exceptional support experiences to our customers worldwide. So, if you’re looking to move to a cloud-based platform but you’re worried about the level of support you might receive, rest assured that fantastic service is far easier to achieve with the cloud, no matter where you are in the world.

Want to know more?

Whether you’re in the food and beverage, pharmaceutical, medical device, chemical, or even the cosmetic industry, our experts are ready to help you transform your labeling and artwork management with the help of our innovative software, leading the way in the labeling and artwork software space. Get in touch today to see what we can do for you at enquiries@kallik.com or call +44 (0) 1827 318100.

As we celebrate International Women's Day 2024 (IWD), we are reminded of the importance of showcasing women in tech and inspiring the next generation of female leaders. The theme this year for IWD is ‘Invest in Women: Accelerate Progress’, so what better topic to focus on than investing in women in the tech industry and accelerating the progress of equality in the industry?
 

Our CEO, Gurdip Singh, shares his thoughts on the significance of IWD and our commitment to empowering women in the industry: "IWD serves as a powerful platform for highlighting the contributions of women in tech and encouraging a new generation of female talent. At Kallik, we are proud to support and celebrate women in the workplace, and we are committed to creating a more inclusive and diverse environment for all. We believe that diversity is not just a goal—it's a necessity for driving innovation and creating a better future for all."
 

In today's rapidly evolving technological landscape, the importance of diversity in the workplace cannot be overstated. As the digital world continues to expand and influence every aspect of our lives, it's crucial that the teams creating these technologies reflect the diverse perspectives and experiences of the global population. However, studies show that we still have a long way to go in achieving gender equality in the tech industry.
 

The statistics speak for themselves

According to a survey conducted last year by Women in Tech UK, women currently account for only 26% of people working in IT. While this figure has improved from 19% in 2019, there is still much work to be done to achieve gender balance. The survey also found that 76% of respondents have experienced gender bias or discrimination in the workplace at least once. This is a stark reminder of the challenges that women face in the tech industry, and it underscores the need for concerted efforts to address these issues.
 

Lashay Freeman, Presales Consultant at Kallik, responded to these figures: “The figures are quite low but it isn’t a shock to me as I understand that certain industries are male dominated and often men will be selected over women for certain opportunities. This being said, the figures shouldn’t put women off going for these kinds of careers. There is nothing stopping a woman from being successful in IT as we can do the roles just as well as men. Don’t be put off by male dominated scenes. I think it’s nice seeing that women are doing more and being considered for more opportunities that we wouldn’t be able to before. I like seeing women having successful careers.”
 

Why representation matters

One of the key ways to improve gender diversity in tech is by promoting and supporting women already in the industry. Just as Lashay says, it’s always great to see ourselves represented. By giving a voice and a platform to the women already working in tech, we can provide positive representation for future generations who may be wondering where to take their career or thinking that the industry isn’t for them. 
 

For example, did you know that the world’s first computer programmer was a woman? That’s right, Ada Lovelace is known as the world’s first computer programmer and it was her notes that Alan Turing used as a form of inspiration for his work on the first modern computer in the 1940s! And the person who invented the WiFi that you’re probably using to read this blog right now? Also a woman - Hedy Lamarr. And if you’ve ever watched the film Hidden Figures, you’ll know the incredible part that three women (Mary Jackson, Dorothy Vaughan, Katherine Goble Johnson) played in getting us into space, against all the racial and gender discrimination they faced. With more representation and more work to highlight the work women do in tech, we can encourage more women to consider a career in the industry.

At Kallik, we believe in providing equal opportunities for all employees, regardless of gender. Our Customer Success Manager, Heidi, shares her perspective: "Don't be put off a career in IT by preconceptions. There’s a role for everyone regardless of gender, race, or age. Perhaps I have been fortunate in working for some extremely supportive employers, but I have found it to be a friendly, dynamic and exciting sector, where women are both valued and encouraged to succeed." 
 

It starts with equality in education

In addition to promoting gender diversity within our own organization, it’s also crucial to recognize the importance of encouraging more women to pursue careers in tech from a young age. 

Aysha Ali, an Application Support Engineer at Kallik, emphasizes the need to introduce coding and other tech-related subjects to girls at a young age. "Encourage interest in STEM fields through programs, workshops, and extracurricular activities," Aysha suggests. By providing early exposure to technology and fostering a supportive learning environment, we can help empower the next generation of female technologists.
 

The importance of offering opportunities targeted at women

Furthermore, Aysha explains, “Internships and apprenticeships specifically targeted at women are important in providing hands-on experience and exposure to real-world tech environments.” As suggested by Women in Tech, the most popular way businesses are trying to increase their gender diversity are by promoting women in tech roles and recruiting more women - it’s crucial that women are directly targeted in order to achieve true equality.
 

You don’t always need to be technical to work in tech!

Beth Peckover, Chief Delivery Officer at Kallik, emphasizes the importance of recognizing the diverse range of roles available within the tech industry, both technical and non-technical. “I think one of the big issues is that young girls thinking about their future career don't see working in tech as something that appeals to them, and that only people who can code or know the ins and outs of computing can work in this space, which absolutely isn't the case,” Beth said.

Equally, Trupti Pradhan, VP Quality at Kallik, talks about the need to emphasise all careers available in the IT world: "I would advise all young women, to take a set back, rethink on where they want to be? Re-think about their current career growth, earnings, how competent they are and develop their skills in such a niche industry, there are tremendous options available just by doing some research and breaking the stereotypes. Seeking an early education about the different areas of the IT world, when they step in, would just make the future path easy and maintain balance in the education and work experience.  I truly believe we have an immense power, strength and decision making ability, just matter of using it at the right place and at the right time."

There really are a wide range of roles available in technology, there is something for everyone and with proper education about the opportunities available, we could see far more women considering a career in tech.
 

Don’t underestimate the value in networking 

Other key factors are mentorship and networking opportunities, as these play a crucial role in supporting women throughout their careers in tech. Aysha highlights the importance of connecting with other women in the industry: "Networking can open up opportunities and provide valuable guidance." At Kallik, we encourage employees to participate in mentorship programs and engage with professional networks to support their career development.
 

A healthy work-life balance can be more important to women

Although creating a healthy work-life balance through offering flexible and remote working can help everyone across the business, this can be particularly beneficial to women. Aysha says, “Discussions about achieving a healthy work-life balance are important for women in tech, especially considering the demanding nature of the industry. Strategies for managing career aspirations, family responsibilities, and personal well-being should be openly discussed and supported.” The survey conducted by Women in Tech UK found that 63% of women place flexible working in their top three benefits which would attract them to a job, followed by remote working and training within a company.

Trupti adds to this, discussing the fear and biases around women prioritising their career and the difficulties of balancing their personal and professional lives. "There is humongous potential for females to grow and plan their career here and in order to do this, we definitely need to groom and develop our professional skills and competencies. Currently I see, our focus is more aligned and directed to the priorities, be it a mum, or daughter or a partner. There is also a fear factor or a biases in the decision making ability while choosing a career path. Therefore it becomes very challenging for us to balance professional and personal developments. IT needs continuous upskilling and developing our knowledge base. As technology grows we equally have to upgrade in order to be competent in industry," Trupti explains.
 

Lift up your fellow female colleagues

Whether you’re just starting out in your career or you’re 40 years in, we all need a little extra support and some words of encouragement from time to time, regardless of gender. That being said, with women being far more likely to experience gender discrimination in the workplace, it’s important that we have each other’s backs and support each other.
 

Heidi says, “We grow by lifting others in work as in all walks of life. I have worked with and for many amazing women  - my colleagues at Kallik are no exception. Not forgetting all the male colleagues who champion women in the workplace too. There are many!”
 

Let’s talk about empowering women in other industries too

As part of our efforts to champion diversity and inclusion, Kallik is sponsoring England's rising cricket sensation, Sophie Ecclestone. The decision to sponsor a female athlete in a historically male-dominated sport underscores Kallik's dedication to diversity and our commitment to supporting women in all fields. Gurdip Singh explains the connection between Kallik and Sophie: "Our sponsorship of Sophie reflects our commitment to diversity. Just like the tech industry, sport is another area where women often feel unsupported and underrepresented with far less opportunities than their male equivalents. Therefore, we think it’s fundamental to support women in the field, just as we do with women in our own industry."
 

Sophie expresses her excitement about the partnership: "I am delighted to align with a market-leading brand that champions a strong company culture supporting and celebrating women in the workplace. I look forward to working with Gurdip and the Kallik team on some exciting initiatives throughout the partnership."
 

Diversity is not just a buzzword

Diversity is not just a buzzword—it's a fundamental aspect of building innovative and inclusive technology. Achieving gender diversity in the tech industry requires a multifaceted approach that addresses both systemic barriers and cultural biases. 
 

At Kallik, we believe in promoting and supporting women in tech through initiatives such as mentorship programs, early exposure to technology, and flexible working arrangements. By providing equal opportunities for all employees, regardless of gender, and celebrating the contributions of women in the workplace, we can create a more inclusive and diverse environment for everyone. 
 

As we celebrate International Women's Day and reflect on the progress made, let us continue to work towards a future where gender equality is the norm, both in the tech industry and beyond. Together, we can create a world where diversity is celebrated, and every individual has the opportunity to thrive.
 

Some words of wisdom for the future generation

Finally, we wanted to conclude this piece with some words of wisdom for young women who may be starting out in the tech industry, may be considering whether a job in tech is right for them, or may be feeling overwhelmed and wondering where to go with their career. Here is some advice from just a handful of the wonderful women across the Kallik Team:
 

Beth Peckover, Chief Delivery Officer: "For those that have decided to pursue a career in IT, this would be my advice: Apply for the job even if you don't tick all the boxes. Statistically, men apply for jobs where they meet only 60% of the qualifications, while women often hesitate unless they feel fully qualified. Instead of focusing solely on the qualifications you lack, highlight the skills, experiences, and strengths you do possess. Remember, employers often value potential and attitude just as much as they do specific experience.

“Scary is good. You need to push yourself out of your comfort zone in order to grow and develop, and if you feel you are just coasting in your current role, it's time to look for something new which will challenge you.

“Find your champion. I have been fortunate in my career to work with people who wanted to help me to progress and gave me advice and opportunities to do so. Work hard, be kind, help others to succeed and you'll find you get the same in return.”

Lashay Freeman, Presales Consultant: "The low figures shouldn’t put women off going for these kind of careers. If you truly are fascinated and interested in something you should go for it regardless. There is nothing stopping a woman from being successful in IT as we can do the roles just as well as men. Don’t be put off by male dominated scenes. I think it’s nice seeing that women are doing more and being considered for more opportunities that we wouldn’t be able to before. I like seeing women having successful careers.”

Heidi Evans, Customer Success Manager: "Don't be put off a career in IT by preconceptions. There is a role for everyone regardless of gender, race or age - whether you are analytical, creative, a team player, a problem solver  - a coding genius or a people person.”

Aysha Ali, Application Support Engineer: "Having confidence is key. Believe in yourself and your abilities.

“Technology is always evolving - stay curious and keep on learning as it is important to keep up with trends and latest technologies.

“Connect with other women in tech via linkedin. Networking can open up opportunities and provide valuable guidance.

“Lead by example! As you progress in your career, inspire and mentor other young women who are aspiring to enter the tech industry. Your journey can be a source of encouragement for others.”

Trupti Pradhan, VP Quality: "I would advise all young women, to take a set back, rethink on where they want to be? Re-think about their current career growth, earnings, how competent they are and develop their skills in such a niche industry, there are tremendous options available just by doing some research and breaking the stereotypes. Seeking an early education about the different areas of the IT world, when they step in, would just make the future path easy and maintain balance in the education and work experience.  I truly believe we have an immense power, strength and decision making ability, just matter of using it at the right place and at the right time."