Mary Kay Simplifies Global Labeling, Ensures Compliance, and Boosts Efficiency

For more than half a century, Mary Kay Inc. has empowered women while revolutionizing the world of business. Today, the Texas-headquartered multinational is a multi-billion-dollar organization with millions of independent sales consultants in nearly 40 countries. With such a vast global footprint, Mary Kay relies on robust, scalable, and compliant packaging and labeling processes to serve diverse markets effectively.

Kallik’s Veraciti solution has enabled Mary Kay to move from legacy, document-driven processes to a content-centric approach, unlocking automation, improving compliance, and delivering efficiencies across global markets.
 

Challenges


Mary Kay’s growth into nearly 40 global markets exposed limitations in legacy labeling and artwork processes:

  • A document-driven approach concentrated content entry in one place, causing duplication, lack of ownership, and slower responses to regulatory-driven changes.
  • Multilingual requirements created very high complexity: insert content in many languages with many fields and strict ordering.
  • Translation inefficiencies caused repeated requests and inconsistent phrasing across pack types.
  • Finding and updating all artworks affected by a change (for example address changes) was time-consuming.

From the Mary Kay case materials, the business made the need clear: they needed a global system that enabled ownership of content while tracking and tracing changes centrally.
 

The Kallik Solution


Mary Kay selected Kallik’s Veraciti because it offered a full-circle, content-centric platform that automated artwork generation, centralized content and translations, and provided robust “where used” search and reporting. Key capabilities include:

  • Semi-automated artwork (Cascade plugin) to populate templates and generate multilingual inserts automatically.
  • Phrase Manager to centralize and re-use approved copy and translations.
  • Where Used functionality to locate and update every artwork impacted by a change.
  • Cloud collaboration to enable global teams and external partners to work from a single source of truth.
     

Key features delivering value to Mary Kay include:


Semi-Automated Artwork Creation: The Cascade plugin allowed production artists to automatically generate packaging artwork templates in multiple languages, drastically reducing manual effort and risk of error.

Phrase Manager for Consistency: Veraciti’s Phrase Manager centralized translations, eliminating duplication, ensuring consistency across products, and cutting translation costs for subsidiaries.

Where Used Functionality: Enabled rapid identification and updates of all artworks impacted by regulatory or business changes — for example, when Mary Kay updated facility addresses globally.

Cloud-Based Collaboration: Provided a single, centralized platform accessible to global teams and external partners, increasing transparency and accountability.

“Kallik’s unique selling point was the ability to automate artwork. It was the only company that could deliver this functionality.” Emma Polman, Manager, Creative Business Packaging, Mary Kay Inc.
 

The Results


With Kallik’s Veraciti in place, Mary Kay has transformed its packaging and labeling operations:

Faster Artwork Creation: Significant reduction in time to create and edit artworks, freeing resources to focus on additional marketing projects.

Streamlined Translations: Efficient management of translations across 17+ languages, ensuring accuracy and eliminating repeated requests.

Regulatory Agility: Quick and accurate updates across global packaging whenever regulations or business data changed.

Improved Data Flow: Automatic data transfer between systems (e.g. Agile and PIM), ensuring a single source of truth and reducing errors.

Scalable for Growth: Simplified entry into new markets, including South America, with the ability to easily incorporate country-specific labeling requirements.
 

“Veraciti has vastly simplified our entry into new markets such as South America, as in countries such as Columbia we needed to have country specific data on labeling and packaging." Colleen Maxwell, Digital Media & IT Professional, Mary Kay Inc.
 

Business Benefits at a Glance
 

  • Optimization of global labeling and artwork processes
  • Reduced time and resources needed for translations
  • Faster regulatory response times, lowering compliance risk
  • Automated artwork generation, improving efficiency and accuracy
  • Extended best practices into promotional materials and beyond
     

A Trusted Partnership


Mary Kay also values Kallik’s collaborative, forward-thinking approach: “The Kallik staff have been great partners on this journey. They listen, they evolve the system, and we’re excited about where this partnership will take us next.” With Veraciti, Mary Kay has not only modernized its global labeling processes but also future-proofed its operations to support growth, compliance, and consistency across every market.
 

Want to know more?


You can watch the full case study video here to find out more about how we helped Mary Kay. Why not see what Kallik can do for your business with a future-proof, end-to-end, fully digital labeling process? Speak to one of our experts today by calling +44 (0) 1827 318100 or emailing enquiries@kallik.com. 

Mary Kay artwork design

Mastering the Modern Consumer: Retail Packaging Solutions White Paper

Mastering the Modern Consumer: Retail Packaging Solutions White Paper
Kallik Role 1
Content Manager

The Retailer’s Guide to Digital-First Labeling and Packaging

The retail industry is evolving at unprecedented speed, shaped by the rise of e-commerce, growing consumer demand for transparency, and the proliferation of SKUs. As consumer product packaging and consumer product labeling become primary brand touchpoints, errors and inconsistencies can lead to recalls, financial penalties, and lasting reputational damage.

This whitepaper explores how effective retail product packaging and artwork management are now strategic necessities. It highlights key challenges retailers face, including globalization, localization, sustainability, and regulatory compliance.

This is where digital label and artwork management solutions come in. With several solutions available, this whitepaper looks at the leading providers and compares solutions in terms of suitability for retailers.

Looking ahead, the paper examines the future of retail packaging solutions, including QR codes, e-labels, smart packaging, and personalization — all demanding agile systems that blend compliance with creativity.

If your retail packaging and labeling processes can’t keep up with the speed, scale, and compliance demands of modern retail, now is the time to act. Download the full white paper to discover how to achieve consistency, compliance, and consumer trust with future-proof retail packaging solutions.
 

View the white paper

Transform Cosmetic Labeling Challenges into Confidence: Your Free White Paper

Transform Cosmetic Labeling Challenges into Confidence: Your Free White Paper
Kallik Role 1
Content Manager

In beauty, first impressions are everything. The colors, typography, and claims on your packaging are often the very first connection a customer makes with your brand. One incorrect ingredient list, missing allergen warning, or non-compliant claim can turn a promising launch into a costly setback, risking both consumer trust and market momentum.

Cosmetics labeling is uniquely challenging. Product lines often span multiple regions, each with its own regulations on ingredients, sustainability messaging, and claims language. New trends can shift demand overnight, and marketing teams need the flexibility to launch seasonal or limited-edition packaging without losing accuracy or compliance.

This white paper uncovers the hidden complexity behind managing labeling and artwork for beauty products, from aligning marketing creativity with regulatory precision to ensuring every shade name, claim, and compliance mark is correct in every market. It also highlights why traditional, disconnected processes often fall short in this fast-paced, style-driven industry.

You will see how Kallik’s cloud-native Veraciti platform gives cosmetics brands the ability to move quickly without compromising quality. With a single source of truth for all packaging and artwork assets, automated content updates, and real-time compliance checks, Veraciti enables beauty brands to cut label cycle times by up to 70 percent while maintaining flawless regulatory alignment.

If you want your products to look beautiful on the shelf and stand up to scrutiny in the lab, download the full white paper now and discover how to master cosmetics labeling in a world where trends and regulations never stop evolving.

View the white paper

What is Connected Packaging and How is it Transforming Packaging Sustainability for the Better?

What is Connected Packaging and How is it Transforming Packaging Sustainability for the Better?
Author Name
Kallik Role 1
Content Manager

With digital labeling and artwork management taking the world by storm, the concept of connected packaging is reshaping how consumers create products and how industries manage and deliver their goods. But what exactly is connected packaging, and how is it making such a positive impact?


So What is Connected Packaging?


Connected packaging refers to the integration of digital technology into product packaging, allowing consumers to interact with the packaging using their smartphones or other devices. Technologies like QR codes and NFC (Near Field Communication) tags enable this interaction, providing access to a wealth of information and services with a simple tap or scan.


Which Industries Are Benefiting the Most?


While connected packaging is making waves across various sectors, some industries are experiencing particularly transformative benefits:

- Pharmaceuticals and Medical Devices: Ensuring medication authenticity and offering dosage instructions.
- Fashion and Retail: Enhancing shopping experiences with virtual try-ons and style tips.
- Consumer Electronics: Offering installation guides and troubleshooting support.
- Food and Beverage: Providing detailed nutritional information and freshness tracking.


The days of cramming information onto your packaging are over!


By scanning a QR code or tapping an NFC tag, consumers can instantly access detailed product descriptions in any language they need, meaning there are no longer language barriers when it comes to marketing products and no need to modify labels and artwork for each country. Whether it’s a medical device needing instructions for use or a food or beverage item needing an ingredients list, a QR code can provide five or fifty language variations without affecting the label or artwork. Not to mention the opportunities for traceability so that consumers can understand where their products have come from and how they were made - vital in this day and age with people valuing transparency more than ever.

This brings us on to the topic of sustainability and understanding where and how packaging was made and what materials were used. Sustainability and environmental consciousness are increasingly important to consumers and manufacturers alike. Connected packaging is playing a vital role in promoting proper recycling practices by providing consumers with detailed, easy-to-access information. Here’s how connected packaging is making a difference:


Clear Recycling Instructions:


Material Identification: Connected packaging can help consumers identify the different materials used in the product and its packaging. For example, a product might have components made of plastic, glass, or metal, each requiring different recycling methods.

Step-by-Step Guides: Scanning a QR code or tapping an NFC tag can lead to step-by-step guides on how to recycle each component. This might include instructions on how to separate parts, clean them if necessary, and where to dispose of them.


Localized Recycling Information:


Custom Recycling Guidelines: Different regions have different recycling rules and facilities. Connected packaging can provide localized recycling information based on the consumer's location, ensuring that the instructions are relevant and accurate.

Recycling Centers and Drop-off Points: Consumers can be directed to nearby recycling centers or drop-off points, making it easier for them to recycle correctly.


Educational Content:


Environmental Impact Education: Brands can use connected packaging to educate consumers about the environmental impact of recycling and the benefits of proper disposal. This can include data on how much energy is saved by recycling, how recycling reduces landfill waste, and how it conserves natural resources.

Interactive Content: Interactive elements such as videos, animations, or quizzes can make learning about recycling more engaging and memorable for consumers.


Encouraging Responsible Disposal:


Incentives and Rewards: Some brands use connected packaging to offer incentives for recycling, such as discounts on future purchases, loyalty points, or donations to environmental causes. By rewarding responsible behavior, brands can motivate consumers to recycle more consistently.

Social Sharing: Consumers can be encouraged to share their recycling efforts on social media, using hashtags or participating in brand-led campaigns. This not only promotes recycling but also builds a community of environmentally conscious consumers.


Tracking and Reporting:


Recycling Data Collection: Brands can collect data on how often consumers access recycling information and how they engage with it. This data can help companies understand the effectiveness of their recycling initiatives and make improvements.

Transparency Reports: By providing transparency reports through connected packaging, brands can show consumers the real impact of their recycling efforts, such as the amount of material recycled or the reduction in carbon footprint.


Example Scenario

 

A consumer buys a bottle of water with a QR code on the label. By scanning the code with their smartphone, they access detailed instructions on how to recycle the bottle. The instructions include steps to rinse the bottle, remove the cap, and place the bottle and cap in different recycling bins.

The consumer is directed to a nearby recycling center and given the option to join a rewards program that offers discounts for every bottle recycled. The brand provides educational content on the importance of recycling plastic and how it helps reduce environmental pollution. The consumer can track their recycling efforts and see the positive impact they are making through the brand's transparency report.


Get Ahead of the Connected Packaging Revolution


The connected packaging revolution is transforming industries by making product information more accessible, improving supply chain transparency, and promoting sustainable practices. By integrating digital technology into packaging, brands can create richer, more engaging experiences for consumers while addressing critical issues like authenticity, transparency, and environmental impact. As this technology continues to evolve, we can expect even more innovative applications that will further enhance the way we interact with products and brands.

Kallik’s cloud-based, end-to-end innovative labeling and artwork platform, Veraciti™, is well equipped to help customers implement connected packaging, ensuring seamless integration of digital technologies and enhancing overall brand engagement and compliance. Our software can be used to generate and print QR codes with ease, enabling organizations to get ahead and take advantage of the connected packaging revolution.


Want to Know More?


Why not speak to one of our labeling and artwork experts to learn more about how Veraciti™ can help your business to transform its product packaging process with the very best labeling and artwork management? Get in touch today at enquiries@kallik.com or call +44 (0) 1827 318100.

 

Navigating Mergers with Ease: Bringing 100 New Products On Board with Ease

Navigating Mergers with Ease: Bringing 100 New Products On Board with Ease
Author Name
Kallik Role 1
Content Manager

When it comes to mergers and acquisitions, enterprise organizations face a myriad of challenges when integrating new products into their portfolios. From streamlining product integration to ensuring regulatory compliance and managing complex audit processes, the task can seem daunting. However, with the right tools and strategies in place, organizations can navigate mergers with ease, ensuring a seamless transition and unlocking new opportunities for growth. Enter Veraciti, a trusted partner in label management solutions, dedicated to simplifying the complexities of mergers and acquisitions for enterprise organizations. That’s where our end-to-end enterprise labeling and artwork software, Veraciti, can help.


Streamlining Product Integration:


One of the biggest challenges in mergers and acquisitions is integrating new products into existing portfolios seamlessly. Veraciti offers a comprehensive suite of tools and features designed to streamline this process. From automated artwork generation to centralized label management, Veraciti enables organizations to bring 100 new products on board with ease, minimizing disruptions and maximizing efficiency.


Rapid Name Changes:


Veraciti makes it quick and easy to change company names, brand names and company ownership of brands,thanks to our Automated Artwork Generation (AAG) tool and label templates. Gone are the days of hiring a team to spend months manually changing labels and artwork if your company undergoes a re-brand or merger, instead you can execute name changes in as little as 10 seconds with Veraciti. AAG ensures accuracy by maintaining one single, company and/or brand name, approved address and logo, automatically updating hundreds of labels in minutes.


Streamlined Logo Management:


Veraciti simplifies logo management by vectorizing logos, regardless of their size variations. With only one copy of each asset, resizing logos becomes effortless without compromising quality. This centralized approach also makes logo management easier and more efficient.


Automated Inspection:


Veraciti significantly reduces the need for manual inspection by utilizing automation to increase accuracy. Unlike other platforms where each label must be opened individually for inspection, Veraciti allows for sample checks, saving time and resources while maintaining precision.

With Veraciti, companies can navigate all of the usual complexities that come with mergers and acquisitions with ease, ensuring swift and accurate updates across all products and labels.


Ensuring Regulatory Compliance:


With regulatory requirements becoming increasingly stringent, ensuring compliance across a diverse range of products is paramount. Veraciti's robust compliance management capabilities help organizations navigate regulatory complexities with confidence. By providing real-time insights into labeling requirements and facilitating bulk changes seamlessly, Veraciti ensures that organizations remain compliant with industry standards throughout the merger process.


Scalability Made Easy:


One of the key benefits of partnering with Veraciti is scalability. As organizations undergo mergers and acquisitions, the need for scalable solutions becomes more pronounced. Veraciti's cloud-based deployment ensures that organizations can scale their label management capabilities effortlessly, accommodating new products and expanding operations with ease.


Case Study: Aspen's Success Story:


A 20-year-old major surgical device manufacturer comprised of 18 acquisitions, recently turned to Veraciti to standardize label printing across all factories. During Veraciti's implementation, Aspen brought on two more companies, seamlessly integrating them into the original project with no time overrun. Thanks to Veraciti's cloud deployment, the enterprise was able to add new companies with ease, demonstrating the scalability and efficiency of Veraciti's solutions.

So there you have it - navigating mergers and acquisitions doesn't have to be a daunting task. With Veraciti's comprehensive suite of label management solutions, organizations can streamline product integration, ensure regulatory compliance, manage audit and approval processes, and scale their operations with ease. By partnering with Veraciti, enterprise organizations can navigate mergers with confidence, unlocking new opportunities for growth and success.

Want to know more about how Kallik can help you? Download our free guide on labeling and artwork trends in 2024 to get started on transforming your cosmetic labeling and artwork management. Speak to one of our labeling and artwork experts for more information by emailing enquiries@kallik.com, calling +44 1827 318100 or filling in the form here.

 

The Need for Speed in 2024: Update 10,000 Product Labels in 14 Days

The Need for Speed in 2024: Update 10,000 Product Labels in 14 Days
Author Name
Kallik Role 1
Content Manager

In today's fast-paced business landscape, the ability to adapt and evolve is not just a competitive advantage; it's a necessity. With consumer preferences shifting, regulatory requirements evolving, and market dynamics changing rapidly, organizations must be agile in responding to these challenges. Nowhere is this need for speed more evident than in the realm of label management, where updating thousands of product labels swiftly can make all the difference between staying ahead or falling behind.


Everyone’s favorite hot topic: Artificial intelligence


The traditional approach to label management, with its manual processes and cumbersome workflows, is no longer sufficient in meeting the demands of the modern business environment. Thankfully, the emergence of AI and automation has ushered in a new era of efficiency and productivity. Veraciti, a leading provider of label management solutions, has been at the forefront of this transformation, featuring automation and investing in AI to aid and streamline label and artwork management processes.

Kallik’s Assisted Tool of Migration (AToM), the first of its kind in the labeling and artwork industry, leverages the power of AI to streamline the entire label and data migration process, from a variety of content sources, reducing manual effort and potential for errors. It works by extracting content labels or artworks in any format and generating intelligent templates with regulatory and brand logic included as standard. Further to this, AToM is also incredibly intelligent when it comes to identifying aspects of your content that may lead to errors and issues further down the line.


Let’s talk automation: Automated Artwork Generation


Another of Veraciti's flagship offerings is its Automated Artwork Generation (AAG) function. AAG dynamically assembles the chosen pre-approved content. By using intelligent pre-approved templates to automatically generate the artwork or label, the need for human input is removed, reducing the risk of errors as well as rapidly decreasing project completion times. Labels or artworks are created within seconds rather than days or weeks. This revolutionary technology not only accelerates the label design process but also ensures consistency and accuracy across all product labels - which is a huge improvement compared to traditional methods.


Speed without compromising on compliance with the ‘Where Used’ function


But speed alone is not enough; organizations must also ensure compliance and consistency in their label management processes. The ‘Where Used’ function is a key feature in helping to maintain compliance while also increasing speed-to-market. It has the ability to identify specific components and recognize every artwork or label where they have been used previously. With ever-changing regulations, this makes the process of making bulk changes to icons, images and phrases seamless, both facilitating and accelerating the process of achieving regulatory compliance. Whether it's updating warnings to meet FDA labeling requirements or incorporating new branding elements, the 'Where Used' function ensures that every change is implemented efficiently and accurately.


Change 10,000 product labels in just 14 days rather than six months


In a world where every second counts, efficiency is paramount. One Kallik customer using Veraciti updated 10,000 product labels in 14 days gain a significant competitive advantage, allowing them to respond swiftly to market demands and stay ahead of the curve. With Veraciti's AI-powered solutions and innovative features like AAG and 'Where Used,' organizations can unlock new levels of efficiency and productivity, enabling them to thrive in today's fast-paced business environment.

Want to know more about how Kallik can help you? Whether you’re in the food and beverage, pharmaceutical, medical device, chemical, or even the cosmetic industry, our experts are ready to help you transform your labeling and artwork management with the help of our innovative software, leading the way in the labeling and artwork software space. Get in touch today to see what we can do for you at enquiries@kallik.com or call +44 (0) 1827 318100.

 

How Brexit is Still Affecting Product Packaging

How Brexit is Still Affecting Product Packaging
Author Name
Kallik Role 1
Content Manager

As Brexit unfolded, the packaging and labelling industry experienced a seismic shift in regulations. Manufacturers and distributors scrambled to adapt to new requirements governing product packaging, labelling, and artwork. In this blog, we explore the ways Brexit has impacted the industry so far and look at how businesses are still adapting today. We also look at how you can prepare your business for future regulation changes to ensure you’re staying compliant and ahead of the curve.


Brexit's Impact on Packaging and labelling:


Brexit brought about significant changes in regulations governing product packaging and labelling in the UK. With the UK's departure from the EU, businesses faced a slew of challenges and uncertainty, including navigating customs checks, tariffs, and country-of-origin labelling requirements.

Even now, there is uncertainty surrounding the UKCA and the latest Windsor Framework Regulations which will see the introduction of a ‘UK Only’ label for pharmaceuticals but not medical devices that contain pharmaceutical products like an inhaler. Moreover, the need to comply with UK-specific regulations alongside existing EU standards added complexity to an already intricate regulatory landscape.

Changes in Regulation: With the UK leaving the EU, there have been changes in regulations governing product packaging and labelling. UK-specific regulations now apply, and businesses must ensure compliance with both UK and EU regulations if they are trading in both markets.

Customs and Tariffs: Brexit has introduced customs checks and tariffs for goods moving between the UK and the EU. This has implications for product packaging as businesses may need to include additional information for customs purposes.

Country of Origin labelling: Products manufactured in the UK now require clear labelling to indicate their country of origin. This is important for both domestic and international trade, as it impacts tariffs and trade agreements.

Product Standards and Certification: UK businesses exporting to the EU must comply with EU product standards and certification requirements. This may necessitate changes to packaging and labelling to ensure that products meet EU regulations.

Changes in Import/Export Documentation: Brexit has introduced new documentation requirements for importing and exporting goods between the UK and the EU. This includes changes to paperwork such as customs declarations, which may need to be reflected on product packaging.

Health and Safety Regulations: The UK has the authority to set its own health and safety regulations post-Brexit. This may result in changes to labelling requirements to ensure compliance with UK-specific regulations.

Language Requirements: Products sold in the UK may no longer be required to have labelling in multiple languages as mandated by EU regulations. However, businesses exporting to the EU will still need to comply with EU language requirements.

Packaging Waste Regulations: The UK has its own packaging waste regulations separate from those of the EU. Businesses may need to adjust packaging designs to comply with UK-specific waste management regulations.

Product Marking: The UK has introduced a new UKCA (UK Conformity Assessed) marking to replace the CE marking for certain products sold in Great Britain. This change may require updates to product packaging and labelling to reflect the new marking.

Data Protection and Privacy: Changes in data protection laws post-Brexit may require adjustments to packaging and labelling to ensure compliance with UK data protection regulations, especially regarding the handling of personal data.

These changes are only some of the key areas where Brexit has impacted the labelling, and artwork of products sold and manufactured in the UK and there are still new regulations emerging even now in 2024. For example, the new Windsor Framework Regulations on the requirement to mark products as ‘UK Only’ will commence in January 2025. As a result, it is crucial for businesses operating in the UK market to stay informed about evolving regulations and to be prepared for further changes. If there is one thing that Brexit and its aftereffects has taught us, it’s to be prepared with a system that can handle mass changes with ease.


Adapting to Regulatory Changes with Veraciti™:


Now let’s talk about how to prepare your business for any future regulatory changes that may be on the horizon and could cost your organization a lot of time and money.

Bob Tilling, Kallik’s VP of Global Sales, explains how Veraciti™ can take the stress out of mass labelling and artwork changes. “Amidst the chaos, Veraciti™ has proven to be a reliable partner for businesses seeking to navigate the evolving regulatory environment post-Brexit. Leveraging its cutting-edge technology and expertise, Veraciti™ offers a comprehensive solution to ensure compliance and mitigate risks associated with regulatory changes.”

“Through features like 'Where Used' and Automated Artwork Generation, Veraciti™ empowers companies to make mass changes efficiently while ensuring compliance and accuracy. Additionally, Veraciti™'s label templates and Cascade feature significantly reduce errors and streamline the approval process, ultimately enhancing speed-to-market and reducing costs. With real-time updates, seamless integration supported by AI and 24/7 support from our experts on the Kallik Service Desk, you can navigate regulation changes with complete confidence thanks to Veraciti™.” Bob explains.

Brexit has undoubtedly reshaped the regulatory landscape for the packaging and labelling industry in the UK. However, with the right partner by their side, businesses can navigate these changes with confidence and ease. Veraciti™'s adaptable solutions empower businesses to stay compliant, meet deadlines, and thrive in a post-Brexit world.

Are you struggling to navigate the complexities of post-Brexit regulations? Download our FREE guide on navigating the new Windsor Framework regulations to stay ahead of the curve. Speak to one of our labelling and artwork experts to learn more about how Veraciti™ can help your business thrive in a rapidly changing regulatory environment. Get in touch today at enquiries@kallik.com or call +44 (0) 1827 318100.
 

Diversey Consolidates Labeling Processes And Cuts Global Supply Chain Costs

Ensuring brand consistency and managing country-specific label variants can be challenging, and never more so than during periods of acquisition and divestiture. But that’s not the case at sustainable cleaning products leader Diversey, a Netherlands-based company that delivers cleaning and hygiene technologies to customers across its global sectors. Since adopting Veraciti™, Diversey has seen reduced costs, improved overall productivity and increased transparency.


Challenges


Having built up a successful pan-European business supplying cleaning products to the consumer and manufacturing sector, Diversey’s next step was to consolidate its multiple in-country specific manufacturing processes.

Moving to a single global operation presented the challenge of how to manage tens of thousands of artwork changes without risking non-compliance through introducing uncontrolled variations. “Each local Diversey national operating unit had the same item and in many cases, the information and formulation were the same,” points out the company’s Information and Process Development Lead in its UK office at Alfreton, Neil Harvey.

“Lacking a master global file, local affiliates would interpret requirements differently, which led to labeling inconsistencies. To drive down costs, we wanted to produce a graphically consistent label with multi-language information.

“We knew what we wanted — but there was nothing on the market that could do this until we spoke to Kallik.”

“Harmonizing the entire Central European region also meant we had to deal with Cyrillic fonts and multiple languages,” comments Diversey’s Chemicals Commercialization Lead for Europe Henk-Jan Van Pesch. “Our current system was not capable of handling these in a uniform way, and this became one of our main drivers for change.”


How Kallik helped


Ahead of consolidating label creation and approval, Diversey was using email to approve artworks, but the almost constant stream of updates driven by country-specific regulatory changes and differing language combinations were proving impossible to track using this approach.

Embedding proper workflow approvals, as well as multiple language support, were therefore key selection criteria. In addition, Diversey’s leadership had identified that any solution would need to:

  • Capture all label content in a single solution
  • Manage and version all phrases, imagery and translations
  • Offer flexibility to work with artwork studios and/or fully automate artwork creation
  • Enable in-country operations to fully participate in change management
  • Empower business users through presenting accurate and timely information in a simple way.

     


Results


Following successful embedding of Veraciti into all Diversey’s key labeling and artwork management processes, the customer reports that its logistics, manufacturing and supply chain teams have become the greatest advocates of the solution, as each is now benefitting from vastly improved inventory management.

Global change management has been greatly simplified, with the costs of producing graphically consistent labels with multi-language content being significantly reduced.

Veraciti was a key enabler in driving down complexity in the print supply chain, confirms Van Pesch. “It has also enabled us to increase artwork production capacity without increasing numbers of staff,” he says, commenting how, “The ability to ensure exact placement of graphics means that we can leverage greater return from investment in print plates through their re-use.”

“Kallik was the catalyst for us to centralize production, logistics and SKU management. Without Veraciti, this would not have been possible,” says Harvey. “Veraciti’s powerful Phrase Library, Asset Manager and Workflows have also allowed us to double the number of artworks we manage across Eastern Europe using the same number of people. Being cloud-based, the Kallik solution also means we no longer have the hassle of global databases not synchronizing.”

Van Pesch points out that, “The way in which Veraciti prompts and drives the process while allowing local markets to manage the necessary legal and regulatory requirements for each country, delivers global design consistency.

“The solution also provides a complete audit log of the approvals process, making it much easier for us to demonstrate compliance.”


Additional Benefits:

  • 13,000 approx. customer artworks across Europe being managed by one solution, Veraciti
  • One solution used across over 50 countries and 500-plus users simplifies traceability and compliance
Diversey Consolidates Labeling Processes And Cuts Global Supply Chain Costs

House of Cheatham Increases Artwork Production with Zero Impact on Payroll

Based in the US state of Georgia, House of Cheatham is a market leader in the area of personal and beauty care, offering a wide range of skin and hair care products, as well as hair therapies for women, children, and men. Introducing enterprise-grade systems and processes within a small to medium-sized organization is not always easy – particularly when IT resources are scarce, but House of Cheatham has responded to increases in global regulatory requirements by a complete digital transformation of its labeling and artwork management processes, by using Kallik’s Veraciti™, eliminating costly bottlenecks and reducing time to market.
 

Challenges


In the view of the company’s Executive Vice President, Jeff Carson, having built up an extensive portfolio of personal care products with strong brand allegiance, maintaining the latest versions of artwork files was becoming increasingly challenging. Labeling data files being used to create new artworks and/or undertake revisions requiring multiple iterations that caused downstream delays – delays further compounded by the use of external graphic artists and studios.

 

“Every time a label change was required, the business missed a key piece of information,” says Carson. “Essentially, our latest data files were disjointed from the process, and keeping up with the pace of change was proving to be difficult. We were typically experiencing up to nine amends per artwork before files could be approved and released to print.”

 

House of Cheatham recognized that to stay compliant with new regulatory requirements and to remain competitive in the marketplace, something had to be done. Another managenent conclusion was that that adopting a solution that minimized capital outlay on in-house IT resources was also the best fit for the business. Having evaluated several offerings on the market Jeff selected what he felt was the best in class cloud-based labeling and artwork management solution, namely Kallik’s Veraciti.

 

“Kallik stood out from the competition, as its team clearly understood the requirements of a small to medium business,” continued Jeff. “The scalability and flexibility of the proposed kallik solution also promised us amazing ROI, along with the exact functionality we needed. At the time of us making the decision, we decided Kallik was at least two years ahead of its nearest competitor using cloud technology.”


How Kallik helped


There have been a number of ways Veraciti has helped the company. Veraciti’s Asset Manager is allowing Carson and his team the ability to better process important data and track asset versioning more accurately. When it came to the creation of new versions, House of Cheatham has also gained the ability to only ever select the latest approved version to initiate projects. Having a full audit trail of the artwork approval process also means that the correct version of the artwork is always sent to the print supplier base.

 

“We are now using less staff time on this workflow, which allows the team to work on additional added-value projects. Our throughput has increased, but with the same number of staff: a true win-win situation.

 

“Kallik has also enabled us to identify and resolve bottlenecks in our processes that were previously difficult to detect, while Veraciti’s intuitive dashboards and automated reports allows us to measure the effectiveness of the whole launch process.”

 

 

Results


The benefits of the solution can be felt across the whole business. The key advocates of the solution are the marketing project managers as they are now able to drive projects with 100% accountability
by using Veraciti’s structured workflow tasks and reports.

 

“In the first year of implementing the solution, we processed 140 new artworks,” Carson continues. “Prior to Veraciti, the best we could achieve was 24 per annum. In the second year, we increased this figure to over 400, with no additional resources — a 17-fold increase in our artwork production levels compared to our previous solution. Not only this, but we’ve increased accuracy and taken significant costs out of the process.”

 

Veraciti has also had a positive impact on labeling inventory, reducing stock levels, while new labels can now be produced to an agreed critical path to ensure on-time delivery. Following successful adoption across the business, House of Cheatham now plans to expand the use of Kallik’s solution by using its Asset Manager as a way of controlling and versioning its ingredient declarations.

 

For Carson, “We’re delighted to have chosen Vericiti. We’re aware that there is much more we can do with the solution and look forward to rolling-out additional capabilities real soon, but overall Kallik’s solution has enabled us to start the artwork process from ‘a single source of truth,’ giving us huge time and cost benefits downstream.”

 


Additional Benefits:

  • An average 6-fold increase in the number of artworks created per year compared to the previous in-house solution
  • 80% improvement in speed to market, with 10 weeks taken out the process
 House of Cheatham Increases Artwork Production with Zero Impact on Payroll

Around-the-Clock Technical Support with Cloud-Based Labeling and Artwork Software

Around-the-Clock Technical Support with Cloud-Based Labeling and Artwork Software
Author Name
Kallik Role 1
Content Manager

With operations spanning across different time zones and locations, global businesses require assistance that transcends geographical boundaries and operates around the clock. This is where cloud-based software really shines. With a remote 24/7 service desk that can instantly be accessed anywhere across the world at any time, keeping your business running like clockwork has never been easier thanks to the cloud.
 

Let's look at the pros of the globally accessible, around-the-clock support available through cloud software and how it can transform the way businesses operate.
 

Benefits of Using Cloud-Based Software service desk:


Standardized support: Cloud-based support systems ensure a standardized service by ensuring that all users worldwide are consistently operating on the same version of the system. This uniformity simplifies the support process, as there's only one common product and method of operation to address. With cloud software, updates are automatically applied to all users, eliminating the challenges of assisting customers on different versions. This standardization streamlines support efforts, making it easier to provide efficient assistance to users across the globe.

Resolving Critical Issues Off-Hours: Emergencies don't adhere to traditional office hours. Around-the-clock support ensures that businesses can address critical issues promptly, even during weekends or holidays, minimizing downtime and potential losses.

Supporting International Clients: With a global clientele, businesses need support services that align with their diverse operational hours. Accessible support enables seamless communication and assistance for clients worldwide, fostering strong relationships and trust. There’s no need for various service desk teams dotted around the world, with one harmonious team based in the same location offering support to clients thousands of miles away. No matter where you’re based or where your provider is based, you get the same fantastic service.

 

Veraciti's 24/7 Global Support:


At Kallik, we understand the importance of providing uninterrupted support to our clients. Our global service desk is available 24/7 through various channels, including phone, website, email, and live chat. We've streamlined the process of seeking assistance through an easy-to-navigate form, allowing you to convey the impact on your production, thereby prioritizing critical issues efficiently. Whether you're in London or Los Angeles, Sydney or Singapore, our dedicated professionals are available around the clock to assist you. With our global reach, you can access support whenever you need it, regardless of time zone differences.
 

Multiple Channels for Convenience


We understand that every customer has their preferred mode of communication. That's why we offer multiple channels to reach our service desk, including phone, website, email, and live chat. Whether you're on the go or in the office, getting in touch with us is effortless and convenient.
 

Streamlined Ticketing Process


Our streamlined ticketing process ensures that your issue is addressed promptly and efficiently. With an easy-to-navigate form, you can provide us with all the necessary details upfront, including the impact on your production. This helps us prioritize your ticket appropriately and expedite the resolution process.
 

Transparent Communication


Once you've created a ticket, our system ensures transparent communication and efficient resolution. You'll receive an email acknowledging the creation of the ticket along with a unique ticket number. With our easy-to-use Kallik Service Desk portal, you can track the progress of your ticket, ensuring visibility and accountability.
 

Proactive Engagement


Our service desk team doesn't wait for you to reach out—we're proactive in our approach to resolving issues. We'll provide regular updates via email, informing you of any actions taken on your ticket. If further information is required, we'll reach out promptly, ensuring a swift resolution to your issue.
 

Empowering Self-Service


Through the Kallik portal, you have the power to manage your support cases with ease. You can filter your cases, add comments, and track the status of your tickets—all from one centralized platform. Our goal is to empower you with the tools and resources you need to resolve issues independently whenever possible.
 

Worried About Not Having a Local Service Desk?


Some organizations may have concerns about receiving support from a team located remotely. However, our global service desk team is equipped with the expertise and tools necessary to provide exceptional assistance, regardless of geographical proximity. With prompt responses, personalized attention, and a commitment to customer satisfaction, our service desk team ensures that distance is never a barrier to quality service. 
 

The Stats Speak for Themselves:


In February 2024 alone, the Kallik Service Desk team achieved fantastic SLA (service level agreement) compliance rates. With 100% response and resolution rate for severity 1 incidents, closely followed by 100% for response and 95.65% for resolution for severity 2 incidents.. What’s more, the team’s average response time ranged from just 11.5 to 14 minutes depending on the severity of the incident. Internal quality checks on the team’s ticket management resulted in an average compliance score of 93%.

Despite serving Veraciti users scattered across the globe, he geographical distance between our Service Desk and our customers posed no issue, as our team efficiently resolved incidents and provided top-tier support with ease.
 

Benefits of 24/7 Support:


Having service desk that offers 24/7 support brings many benefits, including:

  • Increased operational efficiency
  • Minimized downtime and disruptions
  • Enhanced customer satisfaction and loyalty
  • Improved productivity and business continuity


In conclusion, choosing a cloud-based platform like Veraciti that offers 24/7 global service desk support means unparalleled accessibility, convenience, and efficiency. With multiple channels for communication, a streamlined ticketing process, transparent communication, proactive engagement, and empowering self-service options, we're committed to delivering exceptional support experiences to our customers worldwide. So, if you’re looking to move to a cloud-based platform but you’re worried about the level of support you might receive, rest assured that fantastic service is far easier to achieve with the cloud, no matter where you are in the world.

 

Want to know more?

 

Whether you’re in the food and beverage, pharmaceutical, medical device, chemical, or even the cosmetic industry, our experts are ready to help you transform your labeling and artwork management with the help of our innovative software, leading the way in the labeling and artwork software space. Get in touch today to see what we can do for you at enquiries@kallik.com or call +44 (0) 1827 318100.